Mohammed Muhsin, U P (2017) Quality Auditing of Community Pharmacists in Kerala: A Cross Sectional Study. Masters thesis, Padmavathi College of Pharmacy & Research Institute, Dharmapuri.
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Abstract
INTRODUCTION: Community Pharmacists are main supplies of medicines in developing countries. Pharmacy personnel are approached for medicines and advice on health problems. Quality standards are essential components of community pharmacists as they determine the extent of professionalism and quality of services provided by the pharmacists to patients. AIM OF THE STUDY: To carry out quality auditing of community pharmacists across five districts of Kerala. OBJECTIVES OF THE STUDY: To compare the quality of services provided by community pharmacists across 5 districts. To compare job satisfaction among community pharmacists in these five districts. To compare extend of awareness among community pharmacists these five districts. To evaluate and compare patient satisfaction on services rendered by the pharmacists in these districts. METHOD OF THE STUDY: A cross sectional study was carried out for six months , in 75 community pharmacies and 75 patients selected from five districts in Kerala, to assess the knowledge, attitude and behavior of pharmacists towards the various aspects of pharmaceutical care. A structured, self-administered and validated questionnaire was provided to the community pharmacists to determine their quality towards setting up and running of retail pharmacy. RESULTS: By performing quality auditing study, 45 pharmacists were awarded with grade C which was satisfactory, 17 pharmacists with grade B which was good and 1 pharmacist with grade at which excellent. Total patient satisfaction was more for pharmacists from Ernakulam district than the other four. Job satisfaction was more for pharmacists from Alappuzha and least for pharmacists from Malappuram (χ2=13.083, df =4, p<0.05, for Malappuram). Total awareness score was significantly higher than patient satisfaction score and job satisfaction score (p<0.001). Total awareness score was higher for Ernakulam district and least for Wayanad. The overall services provided by pharmacists from Ernakulam were more than other four districts. CONCLUSION: The study revealed that overall quality of services provided by the community pharmacists was found to be satisfactory, which necessitated the adoption of measures for improving the professionalism and proper enforcement of rules and regulations by the authority to maintain a professional standard among community pharmacists.
| Item Type: | Thesis (Masters) |
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| Additional Information: | REG.NO.261540710 |
| Uncontrolled Keywords: | Quality Auditing ; Community Pharmacists ; Kerala ; A Cross Sectional Study |
| Subjects: | PHARMACY > Pharmacy Practice |
| Depositing User: | Ravindran C |
| Date Deposited: | 12 Apr 2018 07:51 |
| Last Modified: | 12 Apr 2018 07:51 |
| URI: | http://repository-tnmgrmu.ac.in/id/eprint/6950 |
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