Mohamed Nisar, P (2014) Consumer Preseptcon of the Community Pharmacut and Community Pharmacy Services in Tirur City. Masters thesis, College of Pharmacy, JKK Munirajah Medical Research Foundation, Komarapalayam.
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Abstract
AIM: This study aimed to determine the perception of Tirur consumers of the community pharmacist and of the services offered from community pharmacies. OBJECTIVES: To find the time interval of visit in the pharmacy, To find how long the consumer wait to place the prescription and to get the drug, To find how the consumer identify the pharmacist, To find out the satisfaction of the consumer from the pharmacist, To find out the pharmacist consumer relation ship, To find out the dealing efficiency of the pharmacist, To find out the pharmacist knowledge and ability towards patient counseling. CONCLUSION: Tirur city consumers have a positive overall perception of community pharmacists and of the services offered from community pharmacies that is comparable to most studies in Europe and the USA. Patient satisfaction can be reliably measured by surveys structured around the principles of pharmaceutical care. The introduction of patient counseling into routine community pharmacy operations can improves patient satisfaction, especially when accompanied by formal consultations about their medical conditions This study will provide guiding information about the population perception, views and satisfaction with pharmacist performance as health care provider in the community pharmacy setting, this study reveals the image and professional performance of community pharmacist among the consumers. Patient shows better satisfaction perception and appreciation of the pharmacist role in the health care team. Extra efforts should be paid to improve the clinical skills of the Community pharmacist. According to the survey Consumers have an average perception and was very or fairly satisfied about knowledge and ability to answer questions and pharmacist interest in patient health , whether consumer satisfied with provision of explanation of pharmacist about how medication work. This means pharmacist should be able to advice guide direct and persuade the patient to comply correct use of drugs. Community pharmacist should equip themselves with appropriate knowledge and competencies in order to tender efficient and outstanding pharmaceutical health care. Community pharmacist need to be able to reach out of patient, assess their hesitations and promptly offer solution which was appreciated by the patients as the survey indicated. They should play a proactive role in becoming an effective and indispensable part of health care. Community pharmacist today are involved in a wide variety of professional activities which may be considered as either product or patient oriented. Community pharmacist can play an important role in patient counseling and should be able to give basic drug information in terms of appropriate drug usage, side effect, and drug-drug and drug food interaction. This study generates opinion and view of performance is crucial to improve the quality of current services, evaluating the need for new services and enhancing communication and expectations between two sides. this study also provide a baseline before implementing new strategies or clinical service to measure patients views about pharmacist’s role in health care team and even improve patients adherence to medication. This study provides guiding information about the population perception, views and satisfaction with pharmacist performance as health care provider in the community pharmacy setting, this study reveals the image and professional performance of community pharmacist among the consumers. Patient shows better satisfaction perception and appreciation of the pharmacist role in the health care team.
| Item Type: | Thesis (Masters) |
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| Uncontrolled Keywords: | Consumer Preseptcon ; Community Pharmacut ; Community Pharmacy Services ; Tirur City. |
| Subjects: | PHARMACY > Pharmacy Practice |
| Depositing User: | Ravindran C |
| Date Deposited: | 20 Oct 2017 06:34 |
| Last Modified: | 18 Dec 2017 05:31 |
| URI: | http://repository-tnmgrmu.ac.in/id/eprint/3700 |
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